Support
How can we help?
Questions about your codes, Premium or your account? Email us and a person will reply.
Tell us which iPhone you have and what you were doing when it went wrong. A screenshot helps.
Your codes
- How do I change where a code goes?
- Open its card in the wallet and tap Change beside the page it opens. The code you’ve already printed goes to the new page, so there’s nothing to reprint.
- Why doesn’t a code count its scans?
- Codes made in TracQR 1.x go straight to their link, so there’s nothing to count. Their cards are marked Direct link. Open one, tap Make a trackable copy, then print the new code.
- The app says a code is hard to scan.
- TracQR checks every style before you save it. The message says what a phone camera may struggle with, such as dots that are too light or a logo that covers too much, and what to change.
- How many codes can I keep for free?
- Three tracked codes, each with its scan count and a link you can change. Premium removes the limit. Direct link cards from 1.x don’t count toward the three.
Premium
- What does Premium include?
- Unlimited tracked codes, Insights (scans by day, the busiest hours, where people scan and on which devices), styles with your colours and logo, and card finishes. It’s $2.99 a month or $24.99 a year in the US, with the first 7 days free.
- I subscribed, but TracQR doesn’t show Premium.
- Tap the gear at the top of the wallet to open Settings, then tap Restore Purchases. Make sure your iPhone is signed in to the Apple Account you subscribed with.
- How do I cancel?
- In TracQR, open Settings and tap Subscription. Or open the iPhone Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before it renews to avoid the next charge.
- Can I get a refund?
- Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Your account
- Do I need an account?
- You can make and share a code without one. To save codes to your wallet and count their scans, sign in with Apple.
- How do I delete my account?
- Open Settings and tap Delete Account. It deletes all your codes and their scan data, and their links stop working, so printed codes will no longer open anything. It can’t be undone. Deleting your account doesn’t cancel Premium, so cancel that first.
- What does TracQR keep about me?
- The privacy policy lists what’s stored and why.